We specialized in
Digital Transformation
Implementation of software for Business Transformation
Contract Centre Technology
If you would like to have a conversation about the most suitable approach to your project, have project management requirements or would to discuss how to start a project. Please get in touch – Always happy to share my knowledge and expertise.
About us
ITSC are experts in simplifying the complex in projects. With over 20 years experience in leading transformation projects, we will work with you, understand the overall ambition of your business, and use our expertise and knowledge to meet those needs. We think about your overall business ambition and tailor our solution to underpin and drive success
Case studies
We transformed a manually dialling contact centre and helped them expand to 3 satellite offices.
- Revenue quadrupled in 24 months
- Expansion from 1 contact centre to 3 satellite centres
- Pack out increased by 250% per advisor
- Cost per lead reduced by 50%
We improved the customer journey and increased enquires and conversions by implementing a Dynamics CRM
- Increase enquiries by 1,000 per annum
- Reduced credit notes reduced by 74%
- Debt collection process – reduced debt by 66%
- Increased show around conversions at nurseries by 25%
We transformed and expanded a contact centre increasing enquiries, conversions and sales
- Revenue doubled in 18 months
- Verified leads being converted increased from 80% - 99%
- Pack out increased by 250%
- Complete packs out increase from 50% - 85%
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